Privacy Policy

Last updated: July 27, 2026

1. Who We Are and Scope

This Privacy Policy explains how Quicktecc Corporation, operating the QuickTecc software platform, collects, uses, shares and protects personal information.

This policy applies to our website, landing pages, application, account features, billing flows, support interactions, field-service report generation, document storage, validation pages and related services.

2. Our Role and Your Role

QuickTecc may act in different privacy roles depending on the data involved:

• Controller/business: We decide how to process account, website, billing, security, support and operational data.
• Processor/service provider: For content you place into reports, activities, photos, signatures, notes, addresses and customer records, we process that data to provide the service on your behalf.
• Your responsibility: You are responsible for having a lawful basis, notice, consent or authorization to enter personal information about your customers, employees, technicians or other third parties into QuickTecc.

3. Notice at Collection

At or before collection, we aim to explain what we collect and why. In summary, we collect information to create accounts, authenticate users, operate the platform, generate and store reports, process payments, provide support, protect the service, comply with law and improve performance.

• We do not sell personal information.
• We do not share personal information for cross-context behavioral advertising.
• We do not knowingly collect personal information from children under 18.
• We retain data only as long as needed for the purposes described in this policy, unless law or legitimate operational needs require a longer period.

4. Information We Collect

Depending on how you use QuickTecc, we may collect the following categories of information:

4.1 Account, Company and Contact Information

• Name, email address, password or authentication credentials, company name, role and account settings.
• Commercial or support contact details that you provide to us.
• Language preference, plan status, account creation date and account activity metadata.

4.2 Service, Report and Field Activity Data

• Activity names, service type, customer names, phone numbers, addresses, scheduled dates, service descriptions and technician notes.
• Materials provided, materials used, materials returned, job status, timestamps, validation IDs, QR code data and report history.
• Photos, files, signatures, evidence records, generated technical reports and documents exported or stored through the platform.
• Voice recordings or dictated text submitted for transcription or AI-assisted improvement, when you choose to use those features.

4.3 Billing and Payment Data

• Plan, subscription status, coupon usage, payment status, billing identifiers and transaction metadata.
• Payment card details are processed by Stripe. We do not intentionally store full card numbers or card security codes on our servers.

4.4 Technical, Security and Usage Data

• IP address, browser, device type, operating system, pages viewed, actions taken, approximate location derived from IP and logs needed for security or diagnostics.
• Authentication events, error logs, anti-abuse signals, session data, cookies and local storage identifiers.

5. How We Use Information

We use information for the following purposes:

• Create and manage accounts, authenticate users and maintain sessions.
• Create, edit, store, validate, resend and export service activities, evidence and technical reports.
• Process voice-to-text, AI-assisted text improvement and other optional automation features.
• Process subscriptions, payments, coupons, invoices and plan access.
• Provide support, respond to requests and communicate important account or service notices.
• Maintain security, prevent fraud, debug errors, protect the platform and enforce our Terms of Service.
• Improve reliability, performance, user experience and business operations.
• Comply with legal obligations and respond to lawful requests.

6. Legal Bases for Processing

Where privacy laws require a legal basis, we rely on one or more of the following: performance of a contract, legitimate interests, consent, compliance with legal obligations, protection of rights and security, and your instructions when we process customer content on behalf of your company.

7. Data Sharing and Service Providers

We do not sell personal information. We share information only when needed to operate, secure, bill, support or legally protect the service.

• Google Cloud / Firebase: hosting, database, file storage, authentication, cloud functions and security infrastructure.
• Firebase Authentication and reCAPTCHA: login, account security and abuse prevention.
• Google Gemini AI: optional voice transcription, text assistance or report improvement when you choose to use AI features.
• Stripe: checkout, subscription management, payment processing, fraud prevention and billing records.
• Operational providers: hosting, logging, email, analytics, support, security, professional advisers or similar vendors if needed to run the business.
• Legal and safety: courts, authorities, regulators or third parties when required by law or necessary to protect rights, safety, security or prevent abuse.
• Business transfers: as part of a merger, acquisition, financing, reorganization or sale of assets, subject to appropriate safeguards.

8. AI, Voice and Automated Assistance

When you use voice transcription or AI-assisted writing, the content you submit may be sent to an AI or transcription provider to process your request. Do not submit unnecessary sensitive, confidential or regulated information to AI features unless you have authority and a lawful basis to do so.

• AI output may be inaccurate, incomplete or unsuitable for your specific legal, technical or professional context.
• You are responsible for reviewing, approving and correcting AI-assisted content before using it in a report.
• We do not use your customer report content for advertising. We do not intentionally use your specific customer content to train our own AI model without permission.

9. Cookies and Tracking

We may use cookies, local storage and similar technologies for authentication, language preferences, security, session management, analytics, performance and product functionality.

• We do not use advertising cookies for cross-site behavioral advertising on the QuickTecc platform.
• You can disable cookies in your browser, but some features may not work correctly.
• If we later add advertising or non-essential tracking technologies, we should update this policy and any consent mechanism required by law.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required for legal, tax, accounting, security, backup, dispute resolution or legitimate business reasons.

• Account and workspace data: retained while your account is active.
• Reports, photos, signatures and service records: retained until deleted by the account owner, the workspace administrator or according to the applicable plan/settings.
• Billing records: retained as needed for accounting, tax, fraud prevention and legal obligations.
• Security logs: retained for a limited period needed to protect the service and investigate abuse or incidents.
• Backups: deleted or overwritten on a delayed cycle, typically within a commercially reasonable period.

11. Security and Incident Response

We use reasonable technical and organizational measures designed to protect personal information, including encrypted transmission, secure authentication, access controls, cloud security tools, backups and monitoring.

• No system is 100% secure, and we cannot guarantee absolute security.
• You are responsible for using strong authentication, limiting account access and maintaining internal permissions.
• If we become aware of a security incident affecting personal information, we will assess it and provide notices required by applicable law.
• Report suspected security issues to us promptly using the contact information below.

11.1 Secure Links and Passwordless Field Access

Some QuickTecc workflows may use passwordless or secure access links so technicians, clients or authorized representatives can open a specific activity or report without creating a traditional login.

• The account owner, administrator, manager or company user who generates or sends a link is responsible for sending it only to the correct technician, client, representative or authorized recipient.
• Anyone who receives or accesses a valid link may be able to view, submit, sign or add information to the related activity according to that link's permissions.
• If a customer, manager or account user sends, forwards, posts or exposes a link to the wrong person or through an insecure channel, the resulting access or disclosure is their responsibility to the extent permitted by applicable law.
• Technicians and other recipients are responsible for using links only for assigned activities, not forwarding them without authorization and promptly reporting accidental receipt, loss or suspected misuse.

11.2 Customer Devices, Browsers and Networks

QuickTecc is responsible for reasonable security controls in the cloud systems and back-end infrastructure that we operate. We cannot inspect, control or guarantee the security of your own devices, browsers, local networks, email accounts, messaging apps, cameras, screen recorders, malware protection, Wi-Fi, VPNs or third-party communication channels.

• You are responsible for keeping your devices, browsers, operating systems, networks and user accounts secure, updated and protected against unauthorized access.
• If information is exposed because of malware, a compromised browser or device, screen recording, unauthorized camera or microphone access, shared devices, weak local security, public networks or third-party communication tools outside QuickTecc's control, that risk is outside the security environment we operate, except where applicable law provides otherwise.

12. Your Privacy Rights

Depending on where you live and which laws apply, you may have rights to access, know, correct, delete, export or object to certain processing of your personal information.

12.1 United States and California Privacy Rights

If a state privacy law such as the California Consumer Privacy Act, as amended by the CPRA, applies to us and to your information, you may have rights to know/access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information and not be discriminated against for exercising privacy rights.

• We do not sell personal information.
• We do not share personal information for cross-context behavioral advertising.
• We do not use sensitive personal information to infer characteristics, unless a future feature requires a different disclosure and lawful basis.

12.2 GDPR, UK GDPR, LGPD and Similar Rights

Where these laws apply, you may have rights to confirmation of processing, access, correction, deletion, anonymization or blocking, portability, information about sharing, withdrawal of consent, objection, restriction and review of certain automated decisions.

12.3 Response Time for Privacy Requests

Privacy and data-rights requests are handled separately from ordinary technical support. We may need to verify your identity, authority and relationship to the relevant account, workspace or report before acting on a request.

• Brazil/LGPD: when the LGPD applies, simplified confirmation or access may be provided immediately when possible; a complete statement for confirmation or access requests may be provided within up to 15 days, subject to applicable rules and exceptions.
• California/CCPA: when the CCPA/CPRA applies, verified consumer requests may be answered within 45 calendar days, with an extension when permitted by law and notice is provided.
• GDPR/UK GDPR: when GDPR-style rules apply, verified requests are generally answered within 1 month, with extensions when permitted for complex or numerous requests.
• If a request concerns information controlled by a QuickTecc customer, we may direct the requester to that customer or assist the customer according to contract and applicable law.

13. Requests About Customer or Report Data

If your personal information appears inside a report, service activity, photo, signature, note or customer record created by a QuickTecc customer, that customer is usually the controller/business responsible for responding to your request. We may direct you to that customer or support them in fulfilling valid requests when required by contract or law.

14. Sensitive Information and Children

QuickTecc is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child provided personal information to us, contact us so we can take appropriate action.

Do not enter government identifiers, health information, financial account data, biometric data, precise geolocation, union membership, racial or ethnic origin, religious beliefs or other sensitive information unless it is necessary for your lawful use of QuickTecc and you have authority to process it.

15. International Data Transfers

QuickTecc may process and store data in the United States, Brazil or other countries where we or our service providers operate. Where required, we rely on appropriate safeguards for international transfers, such as contractual commitments, service provider terms or other lawful transfer mechanisms.

16. Automated Decision-Making

QuickTecc may use automation to generate, format, validate or improve reports, but we do not intend to make solely automated decisions that produce legal or similarly significant effects about individuals. You are responsible for human review of reports and AI-assisted content before using them.

17. Changes to This Policy

We may update this policy periodically. If changes are material, we may provide notice through the platform, by email or by updating the date above. Continued use of QuickTecc after an update means you accept the updated policy to the extent permitted by law.

18. Contact and Data Requests

For privacy questions, data requests, security concerns, commercial privacy review, partnerships or custom implementations, contact:

• Email: comercial@quicktecc.com
• Company: Quicktecc Corporation
• Product: QuickTecc

We may need to verify your identity or authority before fulfilling a request. Some requests may be limited by law, security, fraud prevention, backup, legal privilege, contractual obligations or the rights of other users.

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